I have been looking around the internet lately for Trouble ticket tracking software. I haven't been too happy with anything that I have found.
Here is what I am looking for;
Iam running RedHat 7.0 with mysql and apache
Usable thru a web browser
non-proprietary license
currently under development
configurable
I don't really need many features but reliability is a major concern.
The system will probably only have a couple of users and maybe 10 tickets per week.
If anybody has any experience with any thing like this I would love to hear your input or if anyone out there is trying to find the same thing, we can share our experiences.
Hello,
I take it you are looking for a web stie support program. We are
currently working on a program that has the following options:
User Features:
Open New Support Ticket
Retrieve Ticket Information
User notified by email of ticket number
User notified by email when tech rep responds
Admin Features:
Add new Tech
Delete Tickets
Respond To Tickets
View New Requests
View Completed Request
View All Requests
Email All Techs
Time and Date Stamp on each support ticket created.
Date Ticket Opened
Date Tech Responded.
And a few other features not added in here.
This is using PHP and mySQL. If there are any features
you can think of that would be worth adding please let
us know.
Also you can view part of it by going and openning a new
ticket at: http://cuzzart.com/cwdsupport/clients/
We will delete all ticket requests that our not customers.
Regards,
Ray
We at Developer Shed use a system called Request Tracker. It is GPL.
http://www.fsck.com/projects/rt/
It's very, very good and version 2 is currently in development.
Well I developed a program a while back aimed at hosting all the ticket for all the schools in Washington State.
It never got used at the scale that it was developed for but several people are using it.
Check out http://wwwapps.esd189.org/helpdesk
A userid=demo-sa and password=demo should get you in as a administrator type. A userid=demo-user and a password=demo will make you a normal person.
It current major problem is that it doesn't have a really good search engine for finding old tickets. For your volume of tickets it shouldn't be a problem.
Also setup is kinda painful because I haven't written any good documentation.
It is all GPL, in PHP & MYSQL and all developed by me.
Chris
Thanks for the replies, I do have a question though...
Where can I find the source for Northwest ESD 189 Helpdesk.
Thanks,
Travis
Try looking for perl scripts on hotscripts (http://www.hotscripts.com/Perl/Scripts_and_Programs/Customer_Support/)
OR
Try looking for php scripts on hotscripts.com (http://www.hotscripts.com/PHP/Scripts_and_Programs/Customer_Support/)
I'm interested in trying firefly (http://firefly.ocare.com/), but as I just don't use posgres on anything, I've not gotten around to it.
I'm interested to hear your experiences.
J
BTW, last week someone quoted me a helpdesk application starting at $500 THOUSAND DOLLARS! LOL! That's SO (!!!) last year. ;-)
Ebot disagrees: Do you know you just replied to a 7 year old thread?
That's what happens when you search for threads to spam your own product in
Metadot Corporation ("Metadot") provides Mojo Helpdesk and its related services ("Service") subject to your compliance with the terms and conditions ("Terms of Service") set forth below.
Interesting .. this poster seems to be originating from Metadot ... no wonder they like the product!
We have been using Mojo Helpdesk for 2 years and are very happy.
mmmmhmmmm ... dude do they actually pay you to do this?
Mojohelpdesk sucks, plain and simple. Just my 2 cents. Stay away from them at all costs.
thread necromancy at it's best ...
Is bugzilla worth a mention in this thread?
Is bugzilla worth a mention in this thread?
I don't know, its free, well used, well documented, etc.
I've been using it for years.
I guess that means "probably not"
are you being sarcastic perchance :rolleyes:
are you being sarcastic perchance
I thought it was strange that 'ax was the first mention of it.
Well, I have used it for years. I like it. Lots of open source projects use it. I've reported both bugs and RFEs using it in many efforts.
Bugzilla was the first thing I thought of when I first read the title of this thread. I have no idea why it was not mentioned earlier.
Perhaps a vast conspiracy?
There are a lot of options!
Check out Kayako Help Desk, H2Desk, Cerberus Email Management and more. Just google for Help Desk Software :)